Opry Mills Reopens and Launches Community Support Program

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NASHVILLE, TN – (May 11, 2020) – Opry Mills today announced that it will reopen May 11.  As part of the reopening process, the property published its comprehensive COVID-19 Exposure Control Policy, developed in conjunction with a team of leading experts in the fields of Epidemiology and Environmental Health and Safety (EHS), in order to deliver an elevated set of safety standards at the property.

Opry Mills’ enhanced safety protocols have been communicated to all tenants, who are expected to adhere to the same rigorous policies in their tenant spaces. Additionally, the property has joined forces with local non-profits to support initiatives aimed at assisting those in the community experiencing hardship as a result of COVID-19.

“The health, safety and well-being of the community we serve will always be our highest priority, and we have developed a thorough and detailed set of protocols highlighting the exceptional measures we’ve implemented for shoppers, retailers and employees as we reopen,” said Jad Murphy, General Manager at Opry Mills. “We also recognize that individuals and families in our community are suffering significant hardship as a result of both COVID-19 and the economic shutdown, and we believe that reopening our property will not only help people get back to work during these challenging times, but also enable us to use our property to further support charitable initiatives.”

Health & Safety

The property management team rigorously analyzed all aspects of the shopping experience and designed a complete set of safety protocols encompassing the following areas:

  • Enhanced sanitization and disinfecting using the Centers for Disease Control (CDC) approved products with an emphasis on high-traffic locations such as dining areas, restrooms, escalators, stairs, directories, trash bins and doorknobs.
  • Shopper safeguards that include making available protective masks, sanitizing wipes and temperature testing at entrances or property offices, as well as the encouragement of pre-visit health screenings to ensure shoppers stay home if they have exhibited COVID-19 or flu-like symptoms within 72 hours.
  • Hand sanitizing stations will be deployed throughout the property.
  • Signage promoting CDC guidelines for maintaining personal hygiene will be prominently displayed throughout the property.
  • Pre-emptive employee health screening to ensure that employees do not arrive at work within 72 hours of exhibiting COVID-19 or flu-like symptoms.
  • Employee safety protections including implementing the CDC’s COVID-19 frequent hand-washing protocols, and offering personal protective equipment in addition to other CDC recommended practices.
  • Promotion and enforcement of social distancing practices, including occupancy limitations, furniture and restroom spacing, closure of play areas and strollers, as well as coordinated traffic flow with traffic signage and distance markers.

Opry Mills closed on March 19 in order to address the spread of COVID-19. Reopening provides a much-needed economic boost to the local community impacted by COVID-19. Opry Mills is an important economic engine for the local community, providing more than 2,400 jobs and contributing $36.7 million of sales tax and $4.5 million in property tax revenue to the State. These tax receipts fund essential services in communities, including education and infrastructure as well as health and safety services.

“Our property is an integral part of our community not only in terms of shopping, dining and entertainment, but also job creation, small business growth and community support. We look forward to once again serving the needs of our community, and do so in a safe and responsible manner,” said Mr. Murphy.

Opry Mills’ COVID-19 Exposure Control Policy can be viewed in its entirety at www.simon.com/covid19safetyprotocols.

In addition to reopening, Opry Mills has joined a national initiative to host food banks, clothing donations, COVID-19 mobile testing, and blood drives as part of an outreach to 1,300 health providers, government agencies and non-profits.

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About Simon

Simon is a real estate investment trust engaged in the ownership of premier shopping, dining, entertainment and mixed-use destinations and an S&P 100 company (Simon Property Group, NYSE: SPG). Our properties across North America, Europe and Asia provide community gathering places for millions of people every day and generate billions in annual sales.